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MCE System - A secure, reliable computing solution

MCE means Managed Computing Environment. What it means to your company is a stable, secure, reliable computing solution that is managed and maintained by professional system administrators. Microsoft Security releases and updates are applied by administrators on a regular basis File and data security is managed to ensure users only have access to authorized data The MCE system is optimized to provide the best computing experience possible Reduce lost productivity due to down time, lock-ups, system crashes, etc. Decrease liability through managed software permissions

Instant support with Tech-On-Call

Administrative shadowing The MCE system allows our administrators and support personnel to sit in on (shadow) and even interact with your work session. This allows us to walk through a problem with you over the phone, while being able to offer instruction through example at the same time... as if we were sitting right next to you. Employee training We can even allow authorized company administrators the ability to shadow MCE sessions. This has come in very handy for many of our clients who do remote employee training or support. For instance, a mortgage company we supply MCE services to has several remote offices in other states, with new loan officers coming on board regularly. To get these new employees up to speed on their specialized mortgage software quickly, they can be trained same-day over the phone. The new employee watches what's happening on the screen while the trainer explains what they are doing and why. Then, they switch, allowing the new employee to run through it while the trainer watches and provides support and instruction.

Automatic backup and off site data protection

Automated backups We take your data protection seriously. Every night, backup data is compressed, encrypted, and transmitted to two separate redundant data storage facilities, 200 miles apart from each other. This ensures your data is safe, even in the event of a major catastrophe. When the backup link is created, there is an encryption key generated by the backup software on the MCE server. This ensures that nobody, not even the storage facility, can access your data without the correct encryption key, so there is no need to worry about unauthorized access to your company data. Fast disaster recovery Whether its a single file, or your entire backup that needs to be restored, Morpheus administrators can retrieve data within minutes of your call. In the event your backup set is very large, or you do not have Internet access at the location you wish to restore data to, a set of CD-ROMs or DVD-ROMs can be ordered for same day or overnight delivery. Rotation history The MCE online backup service retains a backup history 10 levels deep. That means you can access up to 10 different versions of your backup data. Therefore, if you don't notice a file is missing or corrupted for a couple days (after a backup has already been made of the corrupted file), you can still go back to the day before the file was deleted or corrupted and restore a working copy. Additionally, the 10 version history is based per file, not per entire backup set, allowing even greater flexibility. Capacity The automated backup system can handle up to 10 gigabytes per backup set. With a 10 version history, that's 100 gigabytes of data stored safely off site. If you require more than 10GB backup space, special arrangements can be made for an extra fee.

Symantec Corporate Edition AntiVirus protection

World class virus protection All of our MCE systems come standard with Symantec AntiVirus Corporate Edition. Virus definitions are automatically updated every single day. We also keep a centrally managed virus quarantine, with all virus detection notices being sent instantly to our administrators via email and pager/mobile phone for immediate review.

Fast, secure remote access solution

Secure The MCE system uses the RDP protocol to facilitate remote access. RDP connections are protected by 128bit security encryption. It is the same security level you trust when using SSL webpages to send your personal and/or credit card data. Working in the office, at home, or from across the world, your MCE session is secure.    VPN - When using a VPN (virtual private network), you are connecting your local computer to your remote office network through an encrypted tunnel. The end result is that your computer thinks it is sitting in the office, connected to the office network. This poses a security risk because even if there is virus protection and all security holes have been patched on all the computers in the office, a virus or hacker on a remote computer connected via VPN could do just as much damage to files on the office network as a virus on an in-house computer.    MCE - Because the MCE system uses RDP sessions, the remote user is segregated from the office network. Viruses on remote computers cannot access data or destroy files on the office network because it has no ability to cross the RDP connection. Viruses can't "see" any office network, therefore they cannot cause harm. For the same reasons, computers in the office that may have viruses on them do not pose a threat to the MCE system, or the data stored on it. Fast To see why the MCE system is a fast remote access solution, you must follow the data.    VPN - When using a VPN (virtual private network), you work with remote files (located in your office) on your local computer. When you open a file across the VPN, you are moving large amounts of data across an encrypted VPN tunnel. Your internet connection is slow enough to cause drowsiness, but tack on the extra time needed to encrypt, send, and decrypt your data, it all adds up to a painfully slow remote access solution.    MCE - The MCE system uses an RDP session, which allows you to do the all work on the MCE system. You will not be opening any application on your local computer, nor will you be moving any files or data over the secure RDP connection. All work is done on the server, and the data never leaves the office network. This lack of data shuffling is what makes the MCE system such a fast remote access solution. Safe Because data never leaves the office when working remotely, it means virus or hacker attack on the remote user's PC will not endanger any files or company information. Additionally, many times notebook computers, a favorite target for thieves, will be employed to work remotely. Because no company data resides on the notebook, a stolen laptop or notebook does not result in a breech of company security or a loss of company intellectual property. This also applies to a burglarized office.

SmartFax fax-to-email system

SmartFax SmartFax is a fax solution created by our own Morpheus software development department. Because the MCE system allows such diversity when it comes to work location (office, home, hotel, etc), we came to understand that many people need access to information that is typically only located at the office, like faxes. So, we developed a solution. How it works SmartFax works by connecting your fax line to a fax modem installed in the MCE server. It catches all incoming faxes and Converts the incoming fax to an email by attaching the fax as a standard Adobe Acrobat PDF file, as well as supplying an embedded JPG image in the email body to allow for easy previewing and forwarding. SmartFax allows the option of automatic printing of incoming faxes on any printer. Usually the cost per page of printing faxes on a printer is less than the cost per page of allowing the fax machine to print it out. Many fax machines use specialized paper and/or ink to print faxes, which is usually more expensive than printer toner or ink. Emails the faxes to a secretary or central distribution email address where they wait to be read or forwarded on to the correct party(s). Optionally archive all received faxes as PDF files on the server. Many company controllers and managers like to have an archive they can easily access in the event paper hard copies are lost. Outbound faxes All outbound faxes will still be sent via your regular fax machine, however we are working on an update that will allow for outbound faxes to be send via SmartFax as well. Safety net In the event SmartFax is unable to answer an incoming fax -- for example, during server maintenance -- you can set the your fax machine so it will answer the missed fax. You can do this by setting the answer ring count on the fax machine to any number higher than 4 rings.

Manage/Monitor Internet Surfing

IE Master IE Master is our own custom built solution for managing and monitoring employee Internet surfing and usage. It gives managers and employers the ability to do any or all of the following:      Whitelisting - Restrict Internet access to only authorized websites Blacklisting - Allow Internet access to any website EXCEPT certain blocked websites *Monitor surfing activities (times, dates, URLs visited, time spent on page) *Cannot monitor actual page content or data sent, only URL (page address), time, date, etc. How it works IE Master logs data to a central database on the MCE server and provides managers with a simple graphic interface for viewing log data, such as graphs and charts of time spend surfing, and what the peak surfing times are per user or for the entire MCE server (all users).

Software Downloads

Windows RDP 5.2 (All Windows Versions) Client Software Universal Print Solution - Windows Client Software Apple RDP Client 1.02 (Requires OS X) bin hqx RDesktop.org - Download a free RDP client for Linux

Documentation

MCE System Description Of Service TCO Cost Comparison

Web based connection client

URL The URL for the web based connection client is http://morpheusinc.com/mce/client.

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